[Resolved]  Samsung India — Delivery of defective product

Address:	New Delhi, Delhi, 110077
Website:	samsung india

I purchased a refrigerator from darbar traders pvt. Ltd., 1/206/28, sadar bazar, delhi cantt.-110010 model no. Rt34m3743s9/hl on 30/05/2017. The installation was done on 31/05/2017. There were two white coloured tapes on both the front upper corner of the fridge. While shifting the products from old refrigerator to new one my daughter removed the tapes and noticed a sign of mould or can say dent under the tape which was not possible to be visible before removing the tapes. I immediately contacted the service centre through the helpline number. One engineer contacted me on the other day and told me to send the picture of the refrigerator alongwith copy of the bill and promise me to visit on monday i. E. 05/06/2017. He didnot visit on monday and i contacted him on evening of 05/06/2017 and i was told by the engineer that nothing can be done in this matter. I was told to contact to the distributor. On next day i visited the distributer and narrated the whole episode. One gentleman and a lady there after seeing the pictures of the refrigerator told me that it is not a dent rather it is mark of the mould which while rolling the sheets happens and assured me to solve the problem and also that the defective refrigerator will be changed. Now, that full one week has been passed i received a call from samsung on 08/05/2017 and they told that engineer will visit your house and submit a report. No one visited on 08/06/2017 or 09/06/2017. Today i. E. 14/06/2017, i received a call from samsung and they also told that nothing can be done as installation has been carried out. The engineer who has done installation has the duty to remove the tapes but he didnot remove the tapes and when we remove the tapes than only the sign of dent/mould was visible. I requested the samsung person to visit my house and give me a report whether it is a dent or a mould sign. As it not a man made sign this type of thing can only be made while manufacturing a machinery. It is therefore requested to visit my house and provide me a report for the same, so that i can approach appropriate court of law.

Thanks.