[Resolved]  Samsung India — demo and installation pending

Address:Chennai, Tamil Nadu, 600126
Website:SAMSUNG

Hi team,

I have purchased washing machine 3rd jul 2018 in jeyachandran textiles and they delivered the same day. But pending from samsung service center to do installation and demo. We have requested customer service people regarding emergency basis and we have to go outstation today. But they are not giving correct information. We need to give the demo and installation within 3 pm.

Thanks and regards,
Obulapathi t
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Aug 4, 2018
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Jul 04, 2018
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
Complaint comments 

Comments

I, Arka Chakrabarti, resident of Kolkata, have been using Samsung J7 for some time. On the night of 29.06.18 the phone caught fire while charging and in my attempt to stop the fire I ended up burning my hand. I am attaching the photograph of the burnt mobile phone, doctor's prescription and the picture of my burnt hand.

Samsung India Customer Care's response, Jul 5, 2018
Verified Support
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

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