[Resolved] Samsung India — demo for the new samsung side by side refrigerator not given.in spite of several reminders | |||
We purchased the samsung side by side refrigerator on 28th sept, 17 and got the delivery on 9th oct, 17. Since then no one from samsung has come to give the demo. I called the customer care on 12th oct, requesting for a demo, and i was assured that the executive will come to my place within 24 to 48 hrs. No one came. I again called customer care on 14th oct i. E. Yesterday afternoon around 3pm and again i was told that the executive will come on or before 8pm, on the same day. When no one came, i called the customer care to enquire, and the lady on the phone says that right now she came help me as the service executives would have left for the day. When i requested to connected me to the manager incharge, she kept me on hold for more than 10 minutes for a couple of times and later says that the manager is busy and will get him to talk to me the next morning by 10am. No calls from them till now. It'll be a week now and no one has come for demo. It's a shame on part of the samsung team. Inspite of purchasing such an expensive product, we are harassed and made to wait for days. I hope this complaint is taken as a priority and someone is sent for the long awaited demo. Was this information helpful? | |||
Nov 22, 2017 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Oct 16, 2017 Samsung India Customer Care's response Dear Sir/Madam, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care. Thanking and assuring you our best services always. Thanks & Regards, Best Regards Samsung India Electronics Pvt Ltd | |||
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