Samsung India — deny to repair my mobile in warranty period

 
1 Review
Cuttack, Odisha, India
I purchased a samsung mobile (Rs.70k) on 25 aug 18. After 10 month a software update given by samsung. After update various type of problem came out in my device. Main issue is suddenly heating issue. I visit samsung care but no resolution found. Finally i submitted my mobile in warranty period 23 aug 2019. The samsung customer care of head office said have to change the motherboard because of motherboard problem and demand money for repairing because out of warranty.. I try to prove that mobile is not out of warranty it's under warranty.. Then i prove it... They are deny to repair.. And my mobile is there since 23aug 2019 till date... When i contacted customer support they told me your mobile is ok... Take your mobile from service center.. Without repair... Now they don't receiving my phone.. Pls help

Complaint Status


[Oct 21, 2019] Samsung India customer support has been notified about the posted complaint.
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    Customer satisfaction rating
    46%
    Complaints
    13496
    Pending
    833
    Resolved
    5922
    phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    location
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    Samsung India - deny to repair my mobile in warranty period