[Resolved]  Samsung India — despite promises to call unprofessional attitude of employees

Yesterday i called samsung customercare again and the executive connected me to the team leader who kept my call on hold and spoke to the lady who was supposed to call me and gave an assurance that i will get a call back by yesterday evening. The reference no is [protected].

As usual i did not get any call from that unprofessional lady. The fault is not hers. But the company gives the employees such freedom they turn unprofessional. She gave me an extension on her table 1647 but never did she pick my phone. Are these the professional ethics of a company supposed to be of repute. I would have sacked such persons if they cause harm to companies repute. Even after telling her that i am planning to lodge an fir, she is so careless
Any how i have lodged an fir as it has caused lots of health problem to me and loss of my business. I have to provide them with some proofs.
This sunday i will be sending the same to two papers and other social media. Dont blame me later. I only had a problem of my phone calling an emergency number without dialling. Other wise it was charging and was working fine. Even today when ever i call the samsung customer service i get an answer my phone was not working what nonsense.
Today also i called and the call was disconnected.
You mention that our letters should be lengthy to gain attention. Then why dont we get an immediate action for lengthy letters. Nobody has time to write lengthy letters. I am also writing to samsung about the efficient work ethics of samsung india. Probably they will feel the pinch and take action.
I still do not have hope but i will keep doing all i will to atleast make a consumer to think twice before investing in a product which has such good response from especially samsung india customer support. And the great wizard mrs. Srijitha who is never at her desk. Last to the team leader who is working with such am effective team with patience.