[Resolved] Samsung India — detected moisture in samsung mobile

rsyedshafi

from Chennai, Tamil Nadu

Address:

Bangalore, Karnataka, 560043

Hello

I'm using samsung c9 pro from last 1.5 years

From last 2 weeks i am not able to charge my phone but i can charge only through power bank but not in normal samsung charger
And from 3 days it's showing in notification that
"moisture has been deducted in your charger/usb port, make sure it is completely dry before charging your device, drying the port may take sometime"
After 3 days also it's showing the same and mob is not charging
So what is the solution for this
Please help me "samsung"

+1 photos

Was this information helpful?

No (0)

Yes (0)

Sep 4, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Aug 02, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care or visit at our nearest authorized service centre.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd