[Resolved]  Samsung India — Disappointing after sales service for samsung s6

Address:	New Delhi, Delhi, 110085
Website:	Samsung

Hi,

There was an internal liquid damage in my samsung phone due to which the display stop functioning. I had given my phone to samsung service center last week on tuesday post which i received the following message.
"dear customer, your service order [protected] part has been ordered, engineer will re-visit in 3~5 days. For any support please call 180040-samsung[protected]"
Before handing over my phone to the pick up boy from samsung i was told by the customer care executive that since i am using a premium phone, i would be provided with a stand by phone; however, the pick up told me that we do not provide a stand by phone.
Further, the next day i received a message from the customer care as below:

"dear customer, service engineer vikram, contact# [protected] has been assigned against your service request [protected]. For support please call 180040-samsung[protected]".

"dear customer, service engineer vikram, mobile number [protected] has been assigned against registered service order [protected]"

After trying vikram's number multiple times, he informed me that the display needs to be changed and the total expenses that i need to bear is about inr 10, 000 however no satisfactory reason and cost break up was provided to me.

I have spoken to the customer service center of thursday, friday and saturday and monday but i haven't got a satisfactory response from samsung's end and every time i was assured that i will get an update in the next 24 hours.

This kind of after sales service was never expected from a brand as that of samsung and it is highly disappointing to see how lightly the customers are taken who have been using your devices for such a long time.
Reference number provided by samsung is [protected]