[Resolved] Samsung India — Disguised as samsung representative | |||||
Hello, 2 weeks back we got a call from one person who acted as a representative of samsung and made a deal telling the smart phone samsung galaxy j7 model which actually costed 16k would give us for 4k, we were curious to know the address so that we can take action and hence ordered it, but to our shock the package came in a post and it has address as rk shopping wala, new delhi beside some sweet shop, and it didnot even have any contact number, when we were trying to call the person who made the deal he didnt attend the call, we are smart enough to not take the box but there are people who may fall for that trap. To our surprise the name in true caller was also samsung mobiles. You can call to this number and check [protected] Was this information helpful? | |||||
Jul 8, 2017 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Jun 07, 2017 Samsung India Customer Care's response Dear Sir/Madam, This is in reference to your email / letter wherein you had enquired about the fake email / SMS received by your good selves in the name of Samsung. In this regard we would like to inform you that Samsung is not connected with such activities in any manner. Further any response to such communications where personal details are being sought could result in access and misuse of your personal identity/ information. In some instances they may try to convince and allure you to deposit cash (may be once and / or on repeated occasions) in certain specified bank(s). They may also call upon you to visit links and/or provide your communication address and/or contact details to release the non-existent prizes. We hereby inform and caution you, that you should not be acting upon such fraudulent and misleading communications, which are being solely sent with the intent to cheat and defraud you. You may kindly note that any person who deals with such fraudulent entities shall be doing so at his own risk and that Samsung shall not be responsible and liable for any loss or damages and/or consequences arising there from. You may also kindly note that we have already published caution notice on our website to give information with respect to such activities to the public at large. In the event of you being allured to release any amount or information about yourself, the same is done at your own cost and peril. Thanks & Regards, Customer Experience Samsung India Electronics Pvt Ltd | |||||
 2 Comments | |||||
Comments
Hello, 2 weeks back we got a call from one person who acted as a representative of samsung and made a deal telling the smart phone samsung galaxy j7 max model which actually costed 16k would give us for 4k, we were curious to know the address so that we can take action and hence ordered it, but to our shock the package came in a post and it has address as rk shopping wala, new delhi beside some sweet shop, and it didnot even have any contact number, when we were trying to call the person who made the deal he didnt attend the call, we are smart enough to not take the box but there are people who may fall for that trap. To our surprise the name in true caller was also samsung mobiles.
i m revived belt, 2wallets in the box
You can call to this number and check rk shopping wala phone no:[protected]
my name is kantha rao
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i m revived belt, 2wallets in the box
You can call to this number and check rk shopping wala phone no:[protected]
my name is kantha rao
Samsung India Customer Care's response, Jul 10, 2017
Verified Support
Dear Sir,
Greetings from Samsung.
After going through your concern, it seems that you have purchased the product from an online seller. Under this circumstance, we cannot take any responsibility of your dispute with the seller.
Thanks & Regards,
Customer Experience
Samsung India Electronics Pvt Ltd (SW Asia RHQ)
Greetings from Samsung.
After going through your concern, it seems that you have purchased the product from an online seller. Under this circumstance, we cannot take any responsibility of your dispute with the seller.
Thanks & Regards,
Customer Experience
Samsung India Electronics Pvt Ltd (SW Asia RHQ)
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Samsung India — Samsung galaxy j7
Dear sirI am purchased samsung galaxy j7 and there is a problm in my phone and it is under warranty but i lost my bill sir there is any chance to get duplicate bill please help