[Resolved] Samsung India — display is not working

ViñéèTh

from Tenkasi, Tamil Nadu

Address:	641001
Website:	www.samsung.com

I bought samsung galaxy j7 prime on april 2017 from coimbatore poorvika showroom for rs.15999/-. After just using 5 months now the display is not working. I approached samsung service point for replacement but they estimated r. S 6000/- for display replacement. Its just disgusting me that i have just used 5 months and now i have to pay again for the display.in fact warranty is available still your technical persons asking display replacement cost.

I want immediate action from the samsung brand, or else i will change the brand and i will suggest my friends and relatives not to go with samsung.

I am expecting immediate resolution on this.

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Nov 20, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Oct 15, 2017

Updated by ViñéèTh My contact number is Vineeth [protected]

Verified Support

Oct 16, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd