Samsung India — Display issue of galaxy s7 edge

Address:	Bangalore, Karnataka, 560003
Website:	Samsung.com

Dear concerned team,
I am shraddha desai from Bangalore, I bought galaxy s7 edge on 14th April 2016 at your outlet in Orion mall, Bangalore. On the 24th of April I could see a small semicircle dot on the display at the top right corner just above the battery percentage display. This issue started without any physical damage to the phone not even a small scratch. I lodged my first complaint on 26th of April and requested to help me get my phone replaced. I was told that as per the company policy they cannot replace the phone since the phone had exceeded 7 days o[censored]sage. I was told that my issue is being processed by the decision making team. And today that is 29th April I got a call telling me that they cannot replace the phone entirely but they will provide me free repair. My first concern is when there is no physical damage at all why are you people giving me false hopes that you will give me free repair. And my most important concern is I don't want my phone to be repaired at such an early stage while it is only 14 days old phone. I even asked the person who had called me Mr. Abhishek from the decision making team to send me a mail mentioning that Samsung cannot provide replacement of the phone. While I haven't got an email yet. I have already submitted my phone to the samsung service centre in bashyam circle rajajinagar, Bangalore.
This is my humble request to you to consider my issue and support me. Else I will have to seek the support of consumer court as I have all the call recordings of all your employees from the customer care executives to the decision making team.
Thanking you
Regards
Shraddha d desai