[Resolved] Samsung India — Display Issue with My Samsung A7 Handset

vivekanand_singh

from Siwan, Bihar

Address:	Patna, Bihar, 800013
Website:	www.samsung.com

HI,
I had purchased Samsung Mobile (IMEI No.356850/07/726026/1 and S/N: Z8H51G0DZF ) from Lucknow in the month of June'16. I reside at Patna.
A week before all of a sudden, display has been disappeared. I contacted to Boring Canal Road Samsung Service Centre. They have rejected saying that it is physical damage and it can't be covered under warranty. However there is no such case, there is no physical mark also on handset. Most important, it has happened all of a sudden in my hand. Kindly get it addressed.

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May 22, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 08, 2016

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

Sep 12, 2016

Updated by vivekanand_singh Thanx for the update..

Just giving you the update regarding the reference ID from Customer care, no such ID has been shared by them as it has been checked by service engineer on desk and told to me regarding physical damage and told me that handset will not be covered under warranty, also asked for Rs.8000 for the replacement of Screen. So I have taken back my handset.

Mail ID: [protected]@yahoo.com
Contact No. [protected]

Sep 19, 2016

Updated by vivekanand_singh I have not got any update regarding my complaint. Can you please update?