[Resolved] Samsung India — Display Issue with My Samsung Mobile Handset

vivekanand.singh

from Siwan, Bihar

Address:	Patna, Bihar, 800013
Website:	www.samsung.com

HI,
I had purchased Samsung Mobile A7 having IMEI No.356850/07/726026/1 and S/N: Z8H51G0DZF ) from Lucknow in the month of June'16.
I live at Patna.
A week before all of a sudden, display has been disappeared. I contacted to Boring Canal Road Samsung Service Centre. They have rejected saying that it is physical damage and it can't be covered under warranty. However there is no such case, there is no physical mark also on handset. Most important, it has happened all of a sudden in my hand. Kindly get it addressed.

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Oct 11, 2016

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Sep 07, 2016

Updated by vivekanand.singh HI,
I had purchased Samsung Mobile (IMEI No.356850/07/726026/1 and S/N: Z8H51G0DZF ) from Lucknow in the month of June'16. I reside at Patna.
A week before all of a sudden, display has been disappeared. I contacted to Boring Canal Road Samsung Service Centre. They have rejected saying that it is physical damage and it can't be covered under warranty. However there is no such case, there is no physical mark also on handset. Most important, it has happened all of a sudden in my hand. Kindly get it addressed.

Verified Support

Sep 08, 2016

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd