[Resolved] Samsung India — Dissatisfied with after sales service

VRPatil

from Noida, Uttar Pradesh

Address:

411048

Hello team,
I am experiencing worst after sales service and would like to highlight issue i am facing about product service.
I log a complaint on 23 aug 2016. Tracking no. [protected] but no resolution yet apart from basic first inspection that too one month before. Whenever i do follow up with assigned service center i get excuses like... Part not available.. Part order.. Wrong part sent by company.. Part re-order.. Will call in another hour (Which never happen).. Need to collect part etc..
I am very surprise to see status of complaint on web as repair completed.

Thanks and regards,
Vaibhav patil

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Nov 7, 2016

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 04, 2016

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd