[Resolved] Samsung India — double door fridge 100% defect unit sold to customer and the issue is not resolving for the past 1 year

Tanveerm

from Vellore, Tamil Nadu

Address:	Vellore, Tamil Nadu, 635802
Website:	Samsung product

I have bought a double door fridge on november 2017 for which complaint are below..
1. The quality of compressor's gas does not with stand for 1 month
2. The fridge is getting heated often
3. For now another issues has started in which the fridge the not working properly, doesn't gets cool or ice and given the certificate to decision making team as it is good for which i have given the proof.
4.in a fridge there may have i defect the and this is full of defect or we can it as manufacturing defect.
5.in warranty period itself we are facing many issues.

[protected]

Was this information helpful?

No (0)

Yes (0)

Dec 24, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Nov 19, 2018

Updated by Tanveerm Customer service people are not responding and the Decision making team is cheating with us by saying like we people listen the technical peoples words whereas the issue in fridge is not solved and no one is talking about the defect unit delivered to customer

Verified Support

Nov 20, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd