[Resolved] Samsung India — double door fridge

k.x. joseph

from Visakhapatnam, Andhra Pradesh

Address:

Visakhapatnam, Andhra Pradesh, 530017

We are one of the premium bakeries in visakhapatnam and had purchased 4 various sizes of fridges. We are having a problem in one of the fridges which is not cooling since 2 weeks. We had raised a complaint and the local service centre had checked the fridge and had told that they will be taking the fridge to their workshop for further checks and repair. It has been already 1 week and everyday they give some reason and are postponing the repair. We cannot wait for so long for service centre to provide service and their attitude is also very laid back. We strongly complain regarding the very delayed service and so far nothing is being done inspite of daily calls to them./kindly advise urgently if the fridge can be reapired at other service centre. Thanks/b. Rgds/capt. Joseph

+1 photos

Was this information helpful?

No (0)

Yes (0)

Oct 13, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 12, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd