[Resolved]  Samsung India — Due to air bubble on screen itself, samsung denied to repair free of cost

Address:New Delhi, Delhi, 110019

On 15th july 2016, i had submitted my mobile in samsung service center in okhla as my screen display not showing after generating air bubble as per instruction by samsung ceo desk and during our discussion they advised me to that my samsung galaxy a8 serial no - rz8h30vt2zr will going for further testing in samsung lab and my mobile display is not coming up due to 1 pin tip point air bubble was generated. Today i received call from samsung service center that the air bubble generated on my mobile automatically they will repair my handset after giving rs.9000 approx. I had purchase my mobile in april month with bill. I urge all consumer official to ask samsung to repair my handset free of cost as generating air bubble in screen is a simply manufacturing problem.
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Aug 1, 2016
Complaint marked as Resolved 
Samsung call me form number(011-49108169 or 01204028200 and straightly told me that generating air bubble did not comes under manufacturing defect and they can not repair with money. I would like to ask that how can a person blow an air in air tight screen.
Samsung India customer support has been notified about the posted complaint.
Verified Support
Jul 21, 2016
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards
Samsung India Electronics Pvt Ltd
Complaint comments 

Comments

I had received a call from samsung and they are saying the genrating air bubble on screen did not comes under manufacturing defect. hence i need to pay Rs.9000 approx to samsung to get my mobile repaired. I would like ask all representative how can a person blow the air in air tight screen. If air bubble is generated then its definitely due to manufactuing defect.
Still waiting for Samsung team
I am not satisfied with the ans provided by samsung team, they are still want to convince me that generating air bubble in air tight screen is my fault.
as per samsung team behavior it seems that samsung motive has been changed (making money instead of making customer)

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