[Resolved] Samsung India — Earphone of Samsung India | |||
I bought two pieces of earphone on 20/11/2016 booked through online. As per the terms and conditions the warranty of six months is available. One of the earphone was not working which was replaced by the service centre during Jan 2016. Now the replaced earphone suddenly not working i.e. the mobile is unable to get connected to the earphone. When approached Samsung Customer Care at Velachery Chennai on 21/4/17, the person Named Shri Jai Ganesh who had attended the earphone has told that the ear phone is physically damaged. The problem persist with the earphone which is not at all reading is not remotely related with physical damage. Moreover it is anyone's guess how a ear phone which is used only to listen music or communicate can be physically damaged. The reason for rejection is highly demoralising and not followed by any ethics or logic. The product which is a used by a matured adult and still under warranty has not been replaced or repaired by Customer Care personnel and they were hell bent to reject it on one or other pretext which is not a healthy sign. I hope the matter may kindly be looked into and issue resolved as I am of the strong opinion that the replaced earphone was of substandard quality or reason given for rejection is not at all convincing when it was still under warranty of prescribed six months. Hope for an early action . Was this information helpful? | |||
May 23, 2017 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Apr 22, 2017 Samsung India Customer Care's response Dear Sir/Madam, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care. Thanking and assuring you our best services always. Thanks & Regards, Best Regards Samsung India Electronics Pvt Ltd | |||
Add a Comment | |||
61%
Complaints
18888
Pending
0
Resolved
11175
+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
View all Samsung India contact information
Post your Comment