[Resolved]  Samsung India Electronics Pvt. Ltd — complaint not resolved even when the product is, under warranty and now asking for rs 3 500/-.

Dear sir,
I have purchased one number of microwave-oven (Samsung mc28h5025vb and d4k47wfh600-434w) from sahej square situated at uditnagar, rourkela on 15/09/2016 amounting to rs 15, 400 (Including tax) with warranty period upto 14/09/2017.
During usage of the above mentioned product i have faced some major issues with the product and have raised number of complaints with samsung. But to my surprise some of the issues been acknowledged by the service person but some of the issues remained un-settled. We had filed complained within the warranty period with regard to the problems as mentioned below out of which one of the issue has been resolved within warranty period but other issues should have been resolved but could not be resolved due to unavailability of spare parts from samsung.
A series of complaints has been raised from our end which are mentioned below for your reference:
Date of complaint
Service request no
Person attended
Issues
Status of issue
14.03.17
[protected]
Don’t remember
Light fuse
Issues resolved.
19.08.17
[protected]
Athar/ sagar
Microwave-oven not working,
Sparking a lot.
Service person visited and gave a conclusion that there is a problem with capacitor, diode and assured that such parts need to be changed and he will change the same at the earliest.

20.09.17
[protected]
Kamal/sagar
Micro-oven not working.
Again visited but unable to find the fault.

23.09.17
[protected]
Athar/sikander
Micro-oven not working.
Finally traced out the fault with transformer, capacitor, diode and now they are asking for money amounting to rs 7, 000/- (Approx) although such problem continuing for the last 2 months.
All the complaint raised through mobile number – [protected].

During the last 2 months we have faced a lot of problem with the product. Though the problem has been continuing with the capacitor, diode since a prolonged period well within the warranty period against which a complaint is lodged on 19.08.2017 but the same has not been resolved till date and in the meantime the transformer lost it’s working condition (As admitted by the service attendant – sikander). As the issues complained against have been arisen within the warranty period and remained unresolved due to reason attributable to your service attendant such are need to be corrected by samasung.

Again talked with mr. Prashant on 25th september’17 vide call connection number – [protected] from my mobile number – [protected] and he assured that the same will be resolved within a day or two. But didn’t get back any information related to such query.

Talked with mr. Amit on 27th september’17 from my mobile number - [protected] but he is unable to take any decision from his end, so i asked him to transfer such call to his manager. But somehow the manager was not free but mr amit assured me that the manager will give a return call to my number within 1 hr. But to my surprise i didn’t get any call back from samsung.


With reference to trailed mail mentioned above vide reference no - [protected] i had received a telephonic conversation on 28.09.2017 from samsung and on the basis of such discussion the microwave-oven has been delivered to p s electronics (An authorised service center of samsung india electronics ltd) on the same day itself by us.
On 06.10.2017, i got a call from p s electronics stating that the transformer and capacitor are completely damaged and are need to be replaced and as your product dont have any warranty coverage so an amount of rs 3500/- (Approx) has to be paid by you.


Let me make you aware of the fact that the problem has been continuing since 2 months and a series of complaints has been filed by us (Detail of complaints has given above) since 19.08.2017 (Within the warranty period) but the same has not been resolved from samsung. As the issue complained against, have been arisen within the warranty period and remained unresolved from your end so the consumer should not be burdened with the repair & maintenance cost.

So it will be better if samsung repair the faulty microwave-oven from their end rather than burdening such cost upon us.

Being a valuable customer and completely relying on day to day electronic products, dont make us regret over purchasing your product.

We the consumer should not be burdened with the repair and maintenance cost though the problem could have been resolved from their end.

This sort of irresponsibility and casual approach to respond to the requirements of the customer is not expected from organization like samsung.