[Resolved]  Samsung India Electronics Pvt. Ltd — Led tv (ua40f5100arlxl) screen problem

Address:	201305
Website:	www.samsung.com/in/aboutsamsung/samsungelectronics/india/manufacturing.html

Dear sir,
We have bought samsung led tv (Ua40f5100arlxl), bearing serial (Mqwm3pbdc00745b) on 02-02-14 of price rs.56, 900 (Fifty six thousand nine hundred rupees only) that to through finace emi. Suddenly while watching tv on 27-05-16, automatically screen gone to black and only sound is audible. We have registered online complaint vide request no:[protected]. Samsung executive came to our place, checked and confirmed that entire screen need to replace which will cost approx rs.26, 000/- which is ridiculous.Investing huge amount money on product which will not last atleast 2 years is absoulutely mistake from manufacturers. We have other brand tv's which is running years and years.
This is completely samsung manufacture defect and need to replace with free of cost and we cannot bear loss for it.
We understand that warranty is one year for some reasons. We never guess/dream/imagine brand new tv main screen will damage in two years which is the main part of tv.

We request you to look into this matter and please do the needful.
Please resolve the issue immediately. I have bought it from my hard earned money.

Samsung has to give back my tv in working condition with free of cost as it is manufacturers defect.

— we got the following reply from samsung care center which im not acceptable for it.

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Arivukkarasu v
Jun 4 (5 days ago) to [protected]@gmail.com

Dear mr. Raju,
Greetings!
This is in regards to the complaint of your samsung led tv (Ua40f5100arlxl), bearing serial (Mqwm3pbdc00745b).
It is our best endeavor to provide you with impeccable product experience at samsung. Our products pass through rigorous quality checks which are globally recognized; therefore, samsung products stand out as best in terms of quality and service of the products.
Having said that, we always believe that our customers are the best judge and may help with improving our products. Therefore, we take every feedback with an assurance of improvement with every passing day.
The feedback shared by you regarding the product quality is appreciated. After an extensive research by our certified technical support engineer, we found that the product has developed a fault during its normal usage.
We understand that you expect a costless or discounted service for the product. We would like to inform you that the date of purchase of your product was (12.05.2014) and as such, the same product is out of warranty now. The unit needs to be repaired to rectify the defect reported by you.
Keeping customer satisfaction in mind, we are offering a very cost effective repair for your product. The total repair cost for your product is rs. (26, 356/-).
Thus, to conclude, we would not be able to cater to your request for free of cost repair.
Please confirm your decision so within 7 working days so that the necessary repair work can be carried out in your product
Nevertheless, we would like to take this opportunity to thank you for your feedback and to give us any other opportunity to serve you. Please confirm your decision so that the necessary repair work can be carried out in your product.

Best regards,
Arivukkarasu. V
Senior executive - customer experience
Samsung india electronics pvt. Ltd.""""""""""""