Samsung India Electronics Pvt Ltd — Mobile handset-Common problem for Samsung M Series-Not taken care by the company

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I have purchased Samsung galaxy M 31 online for my wife during August last 2020.(. Model number SM-M315FZBGINS, bearing serial RZ8N80DJEDR.)After one year o[censored]sage (during November/December 2021)my handset started showing restarting problem. Initiallly it was mild and I thought I can use some how. But it started getting worst. I approached two samsung service centers in Calicut during January 2022.I got a reply that it is due to the problem in motherboard due to software update and you need to change the motherboard. They told me that it will be charged around 8000.I was very sad and started searching for an alternate solution. I searched internet about the issue. There were more reviews of similar issues and I couldnt get a single case of positive response from samsung. There were many news for the same even in many news websites and all.Some of the links are as below

https://www.indiatoday.in/technology/news/story/samsung-galaxy-a-galaxy-m-series...⇄

https://r2.community.samsung.com/t5/Galaxy-M/M-Series-Motherboard-issue/td-p/990...⇄

https://www.google.com/amp/s/tech.hindustantimes.com/amp/mobile/news/old-samsung...⇄

https://updatifynow.com/samsung-galaxy-m30s-motherboard-freezing-reboot/

I again started complaiming through my mails to samsung in April. I got a call from their representative saying that it cannot be solved as the warranty already over. I told him that it is a common issue (not only the case of mine ) and I have told him just to google to know the fact and similar cases. He told me that there is no need and 80% of them are frauds. Again I felt very disheartened hearing that. After this I shared the news links and all to servivehead.[protected]@samsung. com. From there I got a call from Deepu, service executive. He asked me to submit phone again and submit a job sheet. I somehow managed to do that during my busy work schedule. After some days he again asked me to submit the phone and create a new job sheet as he needs to take some reports. I again submitted the phone. From the service centre they told me that there is no physical damage or water damage to my phone, the problem is only due to software update. But Mr Deepu after some days called me and told me that he cannot solve the case because there is a line on outer cover of the camera. I still dont know how it is related to mother board issue. It is a clear case of cheating customers (It is not only the case of mine, but for many). Interestingly we cannot mail back(reply) or call them back to the service team of samsung. We need to wait for their response for a never ending periode. I again raised a mail on 19/05/2022.They told me that they will contact me. But no one contacted me. After raising so many complaints in social media, again I got a call on 23 rd June from Ms Shivangi, customer service executive.Then they asked me to submit the phone again to service centre. I submitted my phone in the service center near by me.Aftrr this again I didnt get any response for many days. I tried to contact them through mails, calls etc. No response for many days. Again I raised my complaints through social media. After so many days I got a call on 4th July from Mr Jay Prasad, senior executive from samsung and he told me that he assigned Mr Deepu again to solve my ssue. Again the same thing repeated. He started not responding my calls mails.Finally on 10 th July I got a call from Mr Deepu saying that they cannot solve my issue as there is minor line on the camera outer cover. I asked them if any hospital reject a person who approached them with a heart attack, saying that there is minor wound on his leg??? He had no answer!!! Simply he told me that this is samsung's policy!!! What a policy is yours!!! Brainless, pathetic!!! You have a zero customer service policy!!!i I am attaching a photo of my camera outer cover here.. You decide the things..We can easily see many similar case in social media sayng similat issues. We are not getting any service from samsung india.