[Resolved]  Samsung India Electronics Pvt Ltd — Non working of Samsung refrigerator model no SBSRS554NRUA1J/2016

Address:

New Delhi, Delhi, 110019

This complaint is in reference to the Samsung refrigerator model no – SBSRS554NRUA1J/2016 purchased on 31-March-2016 vide Invoice no. SPK-2521. Very sorry to inform that in the month of October it has started creating problems. I lodged complaint with dealer and engineer visited to my home, he told me that fan is not working in fridge so that goods spoiled i.e. milk, curd, vegetables etc. he repaired the same and fridge is working. Next time in the month of December we faced the same problem again and we lodged complaint with customer care, engineers provided by the company and repaired again.
In the the month of January same problem occurred again on 16th of January and the engineer visited to home and he rectified but now the problem not rectified. On 18th of January again lodged complaint and asked them to replace this product but they told me that there is no policy of the company for replacement. They can provide only services for the same. Again engineer visit to my home and repair the fan but problem was still there. Since 16th of January till 1st of February engineers visiting and repairing on trial basis, changed the PCB, sensors, and other parts but not able to rectified the same.
On 2nd February again changed the sensors and asked to observation for 48 hours.
In this happenings I have loses a huge amount in the manner of vegetables, fruits, milk, curd, butter etc. and I have to take a leave to attend the engineers.
In the month of March the warranty will expired and I have to pay for visit charges and repairing charges to the company.
Therefore we would like to request to replace the product or refund the entire amount along with Rs.50000/- for the cost of spoilage of goods and harassment, leave compensation.
Regards
Sushil Kumar Sharda
N-31A, 3rd Floor, Kalkaji, New Delhi-110019
Mob no. [protected]