| Address: | Ahmedabad, Gujarat, 380054 |
| Website: | www.samsung.com/in |
Name: Chirag Patel
Mobile No: [protected]
Date: 15-Aug-2016 (3 calls to Customer Care)
Raised issue as Refrigerator is not working (Cooling is not being done).
Issue 1: Bought product in March, 2015 and no notification mail or SMS sent from company as our warranty period is due.
Date: 16-Aug-2016 (2 calls to Customer Care)
First technician visit done. Technician opened the system and then said may be it is because of Gas leakage or Gas chock up issue so workshop team can handle this.
Charge: 350 Rs/ (Considering no warranty)
Date: 17-Aug-2016 (8 Calls to Customer Care)
No action been taken. At 6 PM got call from Workshop by saying 18th, Aug is holiday and we got request for GAS filling considering[protected] Rs estimation.
Date: 18-Aug-2016 (1 call to Customer Care) (Decided to do GAS Filling will be done at home only)
Holiday
Date: 19-Aug-2016 (4 Calls to Customer Care)
No service has been done in whole day. My friend who is working for Toshiba came to my home and inspected the issue without tempering any part and he informed me that your compressor is not working. So I asked Customer Care whether my Friend is right or you’re Technician? So I have informed them I do not trust you guys’ anymore so do your GAS FILLING from my home only and they accepted that.
Date: 20-Aug-2016 (3 Calls to Customer Care)
Got call from workshop they insisted to bring my Refrigerator to their workshop. I denied but they forcefully convinced me that I will get best service from your end. I again asked them what is the guarantee they will not charge me extra then also I trusted on them and allowed them to bring to take my Refrigerator to their Workshop.
Date: 21-Aug-2016
Holiday
Date: 22-Aug-2016 (3 Calls to Customer Care)
Got call from workshop team telling your compressor is not working and it is tempered so you have to pay 11262 for the same.
Issue 2: If it was only GAS Filling issue then why they did not do their task only? It may be case during the Gas filling they found compressor issue and Workshop engineer tempered the compressor and it stopped working?
Date: 23-Aug-2016
Escalated the issue in Head office then.
Date: 24-Aug-2016
No Response
Date: 25-Aug-2016
Got call from Head Office. Sana Ansari, Senior Executive, Customer Experience
She told me that Service center has submitted Pics and Document and we finally conclude that your product is tempered and you have to pay the charge. I opposed her and she disconnect the call in between the discussion and sent me the mail describing the rules and regulations. I replied her to submit proofs to me on mail.
Issue 3: How dare she cut the call in between? And did not call back till date.
Date: 26-Aug-2016
Mailed 6 times on CEO Office from: http://www.samsung.com/in/info/contactus.html
Mailed Sana Ansari: Reminder 1 and Reminder 2
No Response
Date: 27- Aug-2016
Mailed 3 times on CEO Office from: http://www.samsung.com/in/info/contactus.html
Mailed Sana Ansari: Reminder 3, Reminder 4, Reminder 5, Reminder 6
Sana Ansari replied me same Rules and Regulation Mail for twice but did not submit the proof.
Without Submitting the proof how customer will pay such amount? How Senior Executives disconnect the call in between the discussion? How Service center can provide two different answers in two different days to the Seller (Vijay Sales) Customer Care Executive.
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