Samsung India Electronics Pvt. Ltd. — Samsung Refund Policy | |
I purchased my samsung fridge on Jun.03, 2012 as clear from the bill attached. The fridge started having problem of not cooling at all. I register a complain wide complain no.[protected] in their customer care. There engineer and technician visited on Oct.16, 2015 and diagnosed the problem of "INTERNAL LEAKAGE" which is not repairable. The company is refunding me after deduction of 66% of the bill amount as my fridge is more than 3 years old. I talked to Mr. Vishal (Branch Manager) and he said me that there is some global rules of the company for deduction. Its really surprising that a company is looking in its benefits and a consumer has to suffer at no fault of his. I want the company to refund at least 50% of the Invoice Value. Was this information helpful? | |
Samsung India customer support has been notified about the posted complaint. | |
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