[Resolved] Samsung India — Extraordinary delay in rectification of defect in newly purchased phone

ramavtarji

from Bulandshahr, Uttar Pradesh

Address:	Bulandshahr, Uttar Pradesh, 203001
Website:	www.samsung.com/in

I have purchased a samsung Galaxy S7 Edge (Gold) phone from dealer M/s Gurjeet Electronics, Bulandshahr on 06/07/16. Just few days later the screen started showing black lines on the screen. I submitted the phone in samsung authorised Service center " JAI BALAJI COMMUNICATION" at bulandshahr on 01/012/2016, Bill no being [protected] . Since then it has been a tough ordeal as I am being made to run, so many times at an interval of 2 - 3 days, by giving no of excuses for delay in rectification and handing over of the phone. It is not only very disgusting and painful but very unfortunate for a company of such an international fame and repute. I am attaching scanned copies of the bill and Acknowledgement of service request for your perusal.
It is to inform you that if my problem is not redressed within a week, I will be forced to seek legal action, including approaching consumer forum, for which samsung company alone will stand answerable.

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Feb 26, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jan 25, 2017

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards
Samsung India Electronics Pvt Ltd