[Resolved] Samsung India — facing issue in regards to the network in the both the sims of samsung mobile no. m20 which was purchased in the month of february, 2019 online.

aman241075

from Mumbai, Maharashtra

Address:

10 A/32, Shakti Nagar, New Delhi, Delhi, 110007

Dear sir,

This is to inform you that i had purchased the m20 online in the month of february, 2019 since then i am facing the issue of network in the both the sim slots.

In this regards i had a registered so many complaints about this. As per them they had suggested to visit any service centre in this regards. Then i had visited your punjabi bagh service centre but not solution is given to me and no job sheet was generated. Today i had visited your multan nagar service centre but still i am facing same issue they i had call the multan nagar service centre no. They told me again visit our service centre or visit ashok vihar service. It is not possible me to visit again and again from one service cente to another

I have visited the 3 service centre in this regards.

I have submitted the handset to the ashok vihar service centre and they have already change the mother board but still facing the same issue.

Kindly look into this matter and request you replace the mobile asap.

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Sep 2, 2019

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Aug 02, 2019

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

Feb 24, 2020

Updated by aman241075 Dear All,

This is to inform you that I am still facing the issue with handset.

I am facing issue in regards to the network and software issue.

I am not satisfied by the responses provided by the Customer Care.

In despite of sending so many email regards to the issue which I am facing with Samsung M20 handset I have not received the proper response in this regards.

I am not satisfied with the services provided by the customer care and service centre.

Kindly take the appropriate action against the Samsung India.