[Resolved]  Samsung India — facing repeated problem in my samsung j7 prime

Address:

Kolkata, West Bengal, 700037

I have been visiting the Samsung service centre (B2X Service Solutions Pvt. Ltd. ) quiet a few times since I have bought the “SAMSUNG J7 PRIME”, This is the third time I am facing screen problem with my Samsung phone (same back light and touch problem). I have already visited the service centre on 25th March 2018, but Service Engineer said the service centre people does not repair the phone on Sundays, I was even ready to submit my phone but she denied, and asked to come on week days, then again I have visited on 27.03.2018 to get the ph checked and submit, and they told that the screen need to be replaced,
I requested them to replace my mobile as this is the third time same problem I am [censored]ing, already 2 times they changed the screen and battery, but as per the service center people they sent the details to quality team but they said it is not a quality issue, so they can only replace the screen,
If there is no quality issue then why I am facing the same lcd and touch problem again and again, I think this was my biggest mistake to choose Samsung, I lost my faith from Samsung, will never refer this brand to anyone.
Model No: SM-G610FZKDINS
Serial No: RZ8J31A81HK
Imei: [protected]

Complaints history
[protected] - 11/07/2017
[protected] - 02/08/2017
[protected]-27/03/2018

Thanks & Regards
Debduti Ghosh Chakraborty
[protected]
[protected]