[Resolved]  Samsung India — facing same ac cooling problem for past two years regularly

Address:

New Delhi, Delhi, 110032

Dear team,

Model no - ar18kc5udmcnna
Date of purchase - 23april2016

This is for your attention towards continuous problem i am facing for ac cooling for past two years from the date i have purchased the product.
When i buyed the product in april 2016, just little over one month o[censored]sage ac cooling stopped, though fan was working. I made the complaint and an engineer from samsung came and installed the gas. Then again within week cooling stopped, i again made the complaint, this time they inspected the inside and outside machine and did some work, again filled the gas and went. That year (2016) ac worked fine.

Next year (2017), when i started the ac, again same problem came i. E.ac fan was working without cooling. I again made the complaint, again gas was installed and ac work that year (2017).

Now, this year (2018), i am facing the same problem and again made the complaint (Complaint no.-[protected]), an engineer from samsung came and after inspection he told me that next day we will fill the gas with overall charges of approx. Inr 2340.

Now, after all of my above explanation, you can easily understand that same problem is occurring every year and i am very frustrated that do i have to make complaint every year to make ac work and pay these charges again and again. As much as i know, in ideal condition gas will not be leaked but i can understand if this problem comes after 4-5 years of operation. But in my case this probelm is occurring every year. I cannot understand why this problem i am facing continuously.

I want you to look into this matter very serioiusly and make a one time solution as i am not happy with the samsung ac product working and customer service. As a matter of fact, i got another ac from another company, but that is working fine for last 4 years without complaint.

I am ready of any type of information you required from my side to resolve this matter with concrete outcome.