[Resolved] Samsung India — fake call by naming samsung call centre

 
1 Review
India
 Chirag Choudhary on Feb 13, 2019
Sir i recieved a call naming samsung call centre and he was saying that you will recieve samsung a6 in just rs.3999 and you can give money by cash on delievery after recieving the product. I was told that samsung had started a new scheme for selected jio numbers and you had a chance of that. Sir/madam the number by which i recieved the call was [protected]
Please do something of them
Complaint marked as Resolved Mar 17, 2019

Complaint Status


[Feb 13, 2019] Samsung India customer support has been notified about the posted complaint.
Verified Support
Samsung India Customer Care's response, Feb 13, 2019
Dear Customer,

This is in reference to your complaint wherein you had enquired about the fake email / SMS received by your good selves in the name of Samsung.
In this regard we would like to inform you that Samsung is not connected with such activities in any manner.
Further any response to such communications where personal details are being sought could result in access and misuse of your personal identity/ information.
In some instances they may try to convince and allure you to deposit cash (may be once and / or on repeated occasions) in certain specified bank(s).
They may also call upon you to visit links and/or provide your communication address and/or contact details to release the non-existent prizes.
We hereby inform and caution you, that you should not be acting upon such fraudulent and misleading communications, which are being solely sent with the intent to cheat and defraud you.
You may kindly note that any person who deals with such fraudulent entities shall be doing so at his own risk and that Samsung shall not be responsible and liable for any loss or damages and/or consequences arising there from.
You may also kindly note that we have already published caution notice on our website to give information with respect to such activities to the public at large.
In the event of you being allured to release any amount or information about yourself, the same is done at your own cost and peril.

Thanks & Regards,
Customer Experience
Samsung India Electronics Pvt Ltd
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    Samsung India - fake call by naming samsung call centre