[Resolved]  Samsung India — false commitment and cheating

Address:No.57, Opera House, Brigade Road Junction of, Residency Rd, Shanthala Nagar, Ashok Nagar, Bengaluru, Karnataka 560025, 560025

I purchased samsung s10+ from samsung opera house brigade road bangalore in the month of march, while purchasing they told if i buy two mobile they will give the smart watch offer that rs, 29, 999 i will get for rs, 9999/-, i ragged and purchased two mobile and paid cash of 1, 32, 000/-. The same time informed them that the mobile will be not used in india, they sales consultant mr. Vishal committed that no problem i can avail the offer through the link which will be sent from samsung, i am keep on followupping with them now and i sent several mails to support+[protected]@sielhelp. Zendesk.com,,,, shikha. [protected]@samsung.com, this many mail ids and three times visited opera house, but no response & they re not at all bothering, before buying the mobile they was very polite & nice, now that sales consultant marked my number in black list. Please get result for me, samsung cheating me indirectly. Since more then two months i am behind them but all are neglecting,
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Jun 30, 2019
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
May 30, 2019
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
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