[Resolved]  Samsung India — False part replacement of samsung e5 and charged rs.6676

Address:	Mohali, Punjab, 140603
Website:	samsung india

Please refer email ref no. [protected] received from sunaina sehgal (Samsung electronics tech support team) to know the issue.

As suggested by sunaina, today i went to the service centre to get my phone fixed.

Mr. Gurinder (Kohli telecom, ambala cantt, india) was again arguing for the charges to fix the phone. I am really mentally harassed now with their behaviour.

I do not get a point to pay the charges for the thing which was their fault, they have ignored my request 4 times and 5th time they checked the phone deeply when warranty period was gone.

I do not know what to do now. Please help me to fix this issue.

It is really now a issue of ignorance of customer request by the service centre staff. It has to go on air now so that samsung gets aware of the issues like this and improve their services at their service centres.

Also, now my request is that - as said by mr. Gurinder (Service centre engineer) that the problem in the phone is due to moisture present on pcb components of phone but not in the dispaly/touch screen which they have replaced on[protected] and charged me rs.6676.71 (Inv. No. [protected], kohli telecom, ambala cantt). So i want that they take their dispaly/touch screen back and refund me rs.6676.71.

Regards
Amandeep
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