[Resolved]  Samsung India — faulty delivered - need a cash back

Address:

209/b bilwayala 3rd floor Rajajinagar BANGALORE 4th block 57th cross, 560010

This to bring to your firm attention that a damaged samsung tv (Model nu7479, 43") on 06 april, 2019 was delivered without preliminary quality check.

During the installation of the tv on 07-04-19, it was noticed that the idtv was not functioning. It displayed a message 'scrambled'.

Thereon, i contacted the installation technician again to discuss about the problem. He confirmed to me that a factory damaged product has been delivered without quality check. And also instructed me to contact the samsung outlet from where i had purchased, asking for product return and replacement.

On contacting samsung brand shoppe at vijaynagar (Abm corporations). They have only one thing to say. We will get back to you. That never happened. Why should i follow with a third party, when i bought tv from samsung brand showroom. Why no one bothered to address issue from samsung team.

Its highly frustrating to see no effective resolution been taken at your end to resolve the issue.

I have serious questions for which i seek clarification from your end:

On first place, why was such expensive products delivered without appropriate quality checks?

With the kind of experience with your organization, i don't believe that the company values their loyal customers and seeks to ensure customer satisfaction and service.

I am also escalating the matter to the consumer court seeking justice. I feel cheated as a customer for having purchased the damaged product and to witness such cold erratic response on this case.

Since there has been a serious lapse on resolving the issue, i would like you to collect the product back and refund the amount. There are numerous other brands who are considerate towards their customers and take effective steps in resolving their problems promptly.
Regards,
Pb jain
[protected]
Sent from my iphone