[Resolved]  Samsung India — faulty microwave oven

Address:	Mumbai City, Maharashtra, 400090
Website:	Www.samsung.com

My name is samenam sheikh and i purchased a microwave oven on the 10th november 2017 and had the samsung representative on the same day for the demo and he showed us that there was 2 buttons which was not working the model number of the oven -:-mc35j8085pt/tl. Purchased from zaid enterprises situated at andheri west. A complain was logged with complain number [protected] on the same day we had the engineer who opened the panel and god only know what he did with the panel but after that he spoke to his senior and closed it. He left and after that the microwave started to jump in the time. If you set to 1 minute it will automatically change to 3 minutes ad start again. There was a second complain made with samsung number -[protected] but there was no action taken. The dealer was called and he said that the company's engineer will rectify the fault but no one came till this date and today is 17th and nobody has come. We register another complain about it, the number is [protected].
I request either to resolve the issue at the earliest or replace the product since it is just purchased and is on warranty. Its a complete dissapointed to buy such an expensive product and is not working as it is suppose to. This is a first samsung product bought by us and we are not happy with it.