[Resolved]  Samsung India — Faulty Mobile Phone

Address:

Palakkad, Kerala

Sir Sir I have brought a Samsung Mobile on 20the August, 2013(S Duos GT-S7562) for Personal Use. Within 3 months time the mobile started giving problem. The applications slow down its operation and phone restart automatically. Then I Given to your Authorized Service center at Palakkad, Kerala and they repaired and give to me in 2 working days. After repair The mobile was working fine. But it did not last more than 3 months. The same problem started again. It is getting over heated when accessing internet, it restart automatically and some application is uninstalled automatically, the instrument hang when getting call. Then taken this again to same Service Center and they repaired and give it back to me. When I enquire they said this is normal problem with these models and this time they have replaced motherboard. The Handset was working fine at that time. But after using for week some other problem started. Mobile not detecting the service Provider networks. If I Put both the sim card, Call get forwarded automatically. All I know is my prepaid balance get exhaust. Don’t know which number and my prepaid Yesterday I have given this mobile to your Service Center at Palakkad, Kerala (Blue Point) Job Sheet NO. [protected] date 13.06.2014 for the same problem. It reset the entire setting automatically whatsapp is deleted automatically while using the app, it is overheating, and did not detect WiFi. While receiving call phone get Hang. I have to restart the mobile to get back this in operational or sometimes I have to remove the battery to get this restarted. The phone takes almost 2 minutes to start the phone dialer application. I am sure I have brought this item as New and Pack piece. The Mobile is already in your Service center 3 times, within 7 months of its operation. I am not going to accept this repaired instrument any more. Need replacement or Money back? This phone is repaired 4 times during last 7 months period. and as per service Centre its replaced with latest mother board. but the Phone works in the same way. We have given sufficient time to get the issue resolved.