[Resolved] Samsung India — Faulty samsung galaxy cell phone detected and informed on date of purchase

ARUNABHA BISWAS

from Kolkata, West Bengal

Address:	Kolkata, West Bengal, 700068
Website:	SAMSUNG CUSTOMER CARE WEBSITE

I purchased one Samsung Galaxy J2(6) from M/s Pashupati Cellular, Gariahat Road, Kolkata-700029 on 5TH Sept. 2016. It was noticed that there was no/very feeble sound I immediately sent a complaint (on samsung Customer Care website)on same day evening. I also informed the Authorized Dealer Pashupati Cellular on phone.
Unfortunately, I had HEART BLOCK ON NEXT DAY i.e. 6TH SEPT. 2016 AT 6.15 AM ON ROAD AND WAS HOSPITALIZED IN ICCU WHERE I HAD PACE MAKER IMPLANTED AT 1.30 PM ON 6TH SEPT. 2016, the same day. Hence the matter could not persuaded till 17th Sept, when I managed to visit their Service Center on Prince Anwar Shah Raod, Kol-68 but service center did not accept the complaint on the plea of Viswakarma Puja. Somehow on the next day, I was under compulsion to revisit their Service Center to lodge the set and complaint. My demand is that, why should I take a set which is a defective one (detected immediately after purchase) at higher price instead a REFURBISHED SET available at a much cheaper rate.
The Service Center accepted the set after thorough checking (when it was detected very low sound in the service center closed environment).
I sent several reminders but they always say, " kindly have patience and the competent Authority would contact you" That matter is still pending, set lying with the Service Center.
SAMSUNG GALAXY J2(6)
MODEL NO. RZ8H7/ZZTOP
IMEI NO. [protected]
TAX BILL NO. OF PASHUPATI CELLULAR ;PC/PRS/1048/16-17 DT. 5.8.2016
COMPLAINT DT.18.9.2016
Complaint Letter Dropbox link: https://www.dropbox.com/s/3dgrhilhbac2fhy/IMG_2452.JPG?dl=0
Money Receipt: https://www.dropbox.com/s/kod9ip0ebrmswli/IMG_2451.JPG?dl=0

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Nov 7, 2016

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 04, 2016

Samsung India Customer Care's response Dear Mr. Biswas,
Greetings!
It is our best endeavour to provide you with impeccable product experience at Samsung. Our products pass through rigorous quality checks which are globally recognized; therefore, Samsung products stand out as best in terms of quality and service of the products.
Having said that, we always believe that our customers are the best judge and may help with improving our products; therefore, we take every feedback with an assurance of improvement with every passing day.
The feedback shared by you regarding the product quality is appreciated. After an extensive diagnosis by our certified technical support engineer, we found that no defect has been found in the product unit.
We understand that you expect a replacement or refund in lieu of the product. We would like to inform you that unless the product has some technical fault, it will not be possible to either replace/repair or provide any refund on its behalf. As long as the product has any fault, it is always open to a repair as per Samsung’s warranty policy.
However, if in case you face any problem with your handset kindly visit at our service center for necessary repair services.
Nevertheless, we would like to take this opportunity to thank you for your feedback and to give us any other opportunity where we can serve you in any other way. We assure to give you the best possible solution in any manner.
Best Regards,
Samsung India Electronics Pvt Ltd