[Resolved]  Samsung India — Feeling cheated: service request: [protected], washing machine, 45 days no result

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

Hi,

Service request: [protected]

My samsung front loading washing machine had motor bearing noise, so raised a complaint on 13/may/2017,
Service engineer visited and told to arrange a new motor and visited after 10 days, but new motor was not working,

Service engineer again re-order the new motor, after one week turned up with same motor

Again after one week, to my surprise came with same motor which was agin not working

4th time came with new motor again it was not working, but old motor ws working

5th time two guys came and checked pcb and motor, but again no resolution
I was told pcb has an issue, after this motor display stoped working
I wasalso told that wshing machine will goto service center

To my surprise on 16th june they closed the call, and i recieved and sms that we hope your query was resolved satisfactorily

I called service engineer and asked to just replace the motor, and was told motor is not there, so have to reorder 5th time

I call service helpline number on 17th june, and asked to escalate the issue,
And called 3-4 time, but no response from samsung..

Samsung: please stop laughing at customers problem,

New customers beware..

-rohit