[Resolved]  Samsung India — flicker screen samsung s9

Address:Noida, E 903, Gautam Buddh Nagar, Uttar Pradesh, 201301

I had bought s9 samsung in may 2018.
Now after software update i am getting issue of screen flicking.
I had shown it in service centre but as per the engineerthe display needs to be replaced, which will cost rs 16000. I am not able to understand when this is a issue with software then y samsung wants to earn by selling screen replacement. This is totally a fraud. There is no damage to the phone and it is in perfect condition. I had bought this phone overlooking apple but now think i made a heavy mistake. Please resolve this issue
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Feb 12, 2020
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Jan 10, 2020
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
Complaint comments 

Comments

Hangging issue after 3 months o[censored]sage.
After latest december software update fingerprint sensor is not working even like previous version.
Samsung India Customer Care's response, Jan 10, 2020
Verified Support
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
Latest software update also does not fix the issues and even both front and rear camera also has a big issues in pixels.Aftet taking pictures it look like a painting image.
No clarity in the images.

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