[Resolved]  Samsung India — fraud about booking and cancelling installation of ac by samsung employee on his own

Address:

New Delhi, Delhi, 110050

I booked 1.5 ton ac model ar18nv3jgmcxna in shyam lal sadar bazar, new delhi on 05 apr and paid amount by cheque for darbar trader pvt ltd for invoice no gst/d/cr-24. I was told ac will be delivered after clearance of cheque. Toll free no. Was given to call for installation of ac, wherein she explained a scheme by samsung is on presently to install ac in rs. 490. I received ac on 10 apr. I had to proceed on official tour for a week. On 13 apr while travelling on my official visit i received a call from samsung employee from no. [protected] at 1307 h and 1308 h enquiring about my name and date of purchase of ac. He asked about installation of ac. I told him i am away from home and will give a call for date of installation.. Another crook caller from samsung from no. [protected] gave me a call at 1311 h and started asking about installation. I again explained him i will give a call and already explained to earlier caller. Then he said i am cancelling your installation request. I told him don't do this fraud as i never called for installation request. You are doing it by force don't cancel as i never gave a call for it and i will give a call for the installation request. After this i found two messages on my mobile [protected] from ad-samccc "pls avail discounted labour for your ac nstallation' at 1302h and a message at 1340 h 'your installation request. [protected] has been cancelled. I presume this is done to cancel discounted installation charges. This crook caller at 1311h was explaining me that installation include only outdoor unit assembly and charges 1490. Pardeep