Samsung India — fraud service technicians

Address:

492001

We bought samsung washing machine, model no : ww60m204kma on april 1st 2019. Everything was working fine in the machine. But on 5th oct 2019 the machine showed power issues. When we tried to switch it on, it showed no response. We called samsung service center, and they sent two technicians. As soon as they opened the top cover of the machine one of them said that he saw a rat inside the machine (He was actually trying to create a hoax of rat being present in the machine). Then for 10 mins they searched for that fake rat in the machine, but couldn't find it. While opening the motherboard one of them smartly cut one of the wires of the mother board. Then they tried to test the power in the motherboard as if they really knew the alpha and omega of that motherboard. And meanwhile they were also searching for rats in which they failed as there were no rats. Then he showed me that cut wire of motherboard and said that it should have been cut by a rat. Whole of that motherboard needs to be changed. And rat cuts don't come under warranty so he urged us to pay around 9000 to 10000 rupees for that from our pocket.

There is no room for rat infiltration into the machine. The machine is sealed completely from top to bottom and there is not a room even for anything as thin as a pen to penetrate inside. We purchased the machine because of this plus point. It is impossible for a rat to get inside machine. As soon as they came they were only trying to build a narrative and hoax that rats have entered into the machine. They knew that if any interior part or motherboard fails by itself then it will come under warranty so they won't earn a rupee. So every time a washing machine mechanic comes, he will always try to prove that rats have damaged the parts directly or indirectly. And this time he intentionally damaged that. They said that they didn't do anything and motherboard was damaged by rats.

I've called the samsung customer care and they are saying that they would look into the issue. My washing machine as of now is unrepaired. My 60 year old mom is washing clothes with hands. Please help me to repair the product. I urge to take necessary action against such fraud technicians who deceive people and make money out of them.