[Resolved]  Samsung India — fraud services and extracted money from samsung service provider

Address:Mumbai City, Maharashtra, 400053
Website:[email protected]

Hi

I called up the samsang service provider on 28/05/2018 for my refrigerator, as it was not cooling enough. The technician visited and told me to change the pcb after which it would work properly and charged me 3750 for the pcb +350 technician charges. However since there was no result even after changing the pcb i called them again on 27/05/2018. They send a different technician on 01/05/2018 who mentioned that the my old pcb which i had kept is fine and that the sensor and fused has to changed. The dealers then told me that to send the new pcb with the technical and assured he will be back in 2hrs with the sensor and fused and remaining money. After which they are not answering any phone of mine neither of my family members. Please look into the same. I have send you the attachment of the bill for further action.
+1 photos
Was this information helpful?
No (0)
Yes (0)
Jul 17, 2018
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Jun 04, 2018
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Samsung India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    18888
    Pending
    0
    Resolved
    11175
    Samsung India Phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    Samsung India Address
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    View all Samsung India contact information