[Resolved]  Samsung India — frequent break-down in samsung refrigerator

Address:	Lucknow, Uttar Pradesh, 226024
Website:	Samsung

With much regret and disgust i am writing to you to share the frequent problems which have been faced by me and my family due to repeated faults in the samsung refrigerator bought exactly a year ago.

On december 17, 2017 i had bought samsung rt-56k6378sl/ 546 ltr refrigerator bearing serial no. 0d154dbj801300 from great eastern retail pvt. Ltd., kursi road, lucknow vide invoice no. Vk/1718/sa/00072 dated 17/12/2017.

Over the past one year the refrigerator has stopped functioning a number of times, details of which are as follows -

Oct. 8, 2018 : both the compartments (Freezer and refrigerator) stopped working.
Oct. 9, 2018 : complaint lodged with samsung on customer care; request no. [protected] allotted.
Oct 10, 2018 : technician examines the unit.
Oct 11, 2018 : samsung technicians repair the gas pipeline and filter. Refrigerator resumes functioning.

Nov 29, 2018 : both the compartments (Freezer and refrigerator) again stopped working.
Nov 30, 2018 : complaint lodged with samsung on customer care; request no. [protected] allotted.
Nov 30, 2018 : technician examines the unit. Makes minor adjustments and the refrigerator resumes functioning.

Dec 2, 2018 : both the compartments (Freezer and refrigerator) again stopped working.
Dec 3, 2018 : complaint lodged with local samsung service center. Attended by a technician. The refrigerator malfunctions on & off till dec 6.
Dec 7, 2018 : refrigerator repaired again by samsung technicians. Starts to function normally.
Dec 8, 2018 : lower compartment (Refrigerator) stops cooling, while the freezer continues to work normally. Informed the samsung technician again, but could not be attended as me and my family had shifted to a hotel for my daughter's wedding.

Dec 17, 2018 : complaint lodged again with samsung on customer care; request no. [protected] allotted. Samsung technician examines the refrigerator and informs of another round of repair to be carried out today (Dec 18, 2018).

This series of frequent malfunctioning in a new samsung refrigerator has been a nightmare for me and my family. Also, due to this, there have been frequent wastage of food stored in the refrigerator, especially when there is a marriage in the family. I am at my wits end as to how should we deal with such episodes of frequent break-downs and repairs. Our trust in samsung brand has been completely wiped out. Hence, i request you to please replace the unit, as there are certain obvious technical faults in this particular model or maybe just this unit. Do let me know the date by when i should get the replacement.

Your truly
Rajiv saurastri, lucknow