[Resolved] Samsung India — fridge bottom compartment iess cooling

anupsr03

from Noida, Uttar Pradesh

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201306

Complain lodged dt 11 feb vide no [protected], attended by service centre on 11, 14, 15 16, 17, first pcb was replaced, then two way valve was replaced and fresh gas was filled, problem remained same. Then fridge was taken to service centre workshop. Till date it has not yet been rectified. Now till wed time is being asked. Some new type of pcb which will come from somewhere will be replaced then it will be put on trial.
I am sorry to say that even after 12 days fridge could not be rectified.
As per my earlier complaint madam sapana srivastava is looking after my case from head office side
Request kindly do the needful at the earliest.
Needless to say that i am a retired govt official facing hardship due to non availability of fridge.
Fridge is rt 42

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Apr 1, 2019

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Feb 23, 2019

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd