[Resolved] Samsung India — fridge

Arshi999

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh, 500033

Extremely pathetic service, i got a hugs fridge and it stopped working after 3 yrs, where as warranty is for 10 years, any ways they said they will refund money after depreciation and will pick up fridge. Since one month fridge is standing in my living room as if its samsung’s godown, and people working at samsung have no curtesy forget professionalism to even take the call.
Now i want to speak to concern person and have this solved immediately.
Otherwise i do have other plans to fix them up.

Pathetic service... Will make sure no one buys samsung at least in my area.

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May 22, 2019

Complaint marked as Resolved

I had sent an email to CEO desk, and Ms.Dipika from his office took the charge of my complaint. And now its been resolved within 24 hrs... Useless Samsung service center in Hyderabad

Samsung India customer support has been notified about the posted complaint.

May 21, 2019

Updated by Arshi999 Sai and Satish Bandu working at Hyderabad local office is cutting our calls continuously. Finally blocked our number.

May 22, 2019

Updated by Arshi999 Thanks to Ms.Dipika from CEO desk to resolve issue.

Verified Support

May 22, 2019

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference to your feedback regarding Samsung product, we hereby confirm that the resolution to your concern is already provided.

Thanking and assuring you our best services always.

Best Regards
Samsung India Electronics Pvt Ltd