[Resolved] Samsung India — fridge is not working and I have lost invoice & warranty card | |||||
I have purchased a samsung refrigerator in 2015 (Details mentioned below). The fridge has stopped working, and i came to know that there is an issue with compressor. I have lost invoice copy and warranty card. I have already tried to get the copy of invoice from dealer, but couldn't find. I know, it's a mistake from our end. But, samsung customer care & their technician both have confirmed that they have all the details (Incl. Purchase date & owner's information etc.) with them. Even though, they are asking for the invoice to claim this under warranty. I would really appreciate if someone from samsung team takes responsibility and help us to claim the warranty. Refrigerator details - Serial no. : 09334zaf901156l Compressor no.: nc1a43klb/sic Model code: rr1915tcarx/tl Thanks in advance for the help. Was this information helpful? | |||||
Nov 2, 2018 Complaint marked as Resolved The local service center team had refused to provide any warranty claims, when I lost the invoice copy.
Once I raised the issue here, I got a quick response from Samsung team, and they provided all required help to resolve the issue.
A big thanks to the Samsung team. Samsung India customer support has been notified about the posted complaint. Verified Support Oct 12, 2018 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards Samsung India Electronics Pvt Ltd | |||||
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