[Resolved] Samsung India — fridge not working after repairs

James Pottananickal

Address:

West End road,near dental college, gandhinagar, Pottananickal 12, Kottayam, Kerala, 686008

My fridge become faulty and called Samsung customer service. Their repair man came and replaced thermostat. The next day the fridge have no cutoff and was
Again called the service centre. Next day they replaced TIMER . Again next day no cut off and very little cooling. The following day again called service people then they came and replaced BYMETEL.
After four hours the fridge went off and completely dead. So I asked the customer care don't need any more repair and asked them to take back replaced parts and pay whatever I paid to them.
The total amount is Rs 2400.
They refused.

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Mar 7, 2020

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Feb 04, 2020

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd