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One of the worst brand is samsung as far as fridge is concerned. i advised public not to buy the samsung fridge. i purchased a samsung fridge rt 35 bdpr350lt double door fridge from shah'si anna nagar, chennai - 40 for rs.22500/- on 13.1.2011 vide bill no.an 6669 since then the fridge is not working. i was totally disappointed that a reputed company fridge was not working properly within the guarantee period also and i had frequent complaint on it. i demand for replacement for new fridge. but they have not done it and they promised me that they will rectify the fridge and assured that it will not give any problem in future but latter i understand that they had cheated me totally. i get one or the other problems within a span of 3 to 6 months time and paid frequently which is almost 50% cost of the fridge.
recently samsung company announced a concession on 50%cost of the spare with no service charges for their samsung products which was affected due flood in chennai, i paid rs.752/- for my fridge on 19.12.2015. i do not understand how samsung company has given their agency to thirumala agency for madipakkam area who do not obey the instructions/directions of samsung electronics india limited and troubling the customer for charging fully for flood affected fridge inspite of the advice of samsung electronics india ltd and cheating the customer that this concession is not applicable for this type of fridge etc., i told the service engineer that is there any guarantee this type of fridge will not be affected in flood?. secondly they are not doing proper timely service to the customer.
my fridge again had a cooling problem and i complined right from 16.1 .16 to samsung electorics & also i lost rs.1000/- value items kept in the fridge. i explained the entire seniario and made mr manunath supervisor of samsung electronics to under the issue and to advice the tirumala agency to repair fridge at free of cost since the repair was carriedout on 19.12.15. the tirumala agency in turn allotted the work to three service engineer and for the past two days and one service engineer mr.chandru came and totally dismandelled frige. the another engineer mr siddiq not turned up. the third engineer mr akbar is demanding to pay for their repair. i contacted so far samsung electronics more than 20 times from 16.1.2016 to 23.1.16 and spoke to their executies smt/miss sraddha, jayanthi, bhanu, indu, mr. shyam kumar and mr.senthil either they are not escalating pending issue to their manager/supervisor or they are also not contacting the customer for their settlement of problems to their satisfaction. my permanent account number for samsung is [protected]. my complaint nos.[protected] 16/1/16, [protected]- 17/1/16, [protected]- 18/1/16 & [protected] dt 20/1/16
in view above it is requested to take necessary action to settle the issue and to publish the same in leading news papers for public information. Was this information helpful? | 
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