[Resolved] Samsung India — fridge service - not closed for 2 weeks
Ninizghin on Mar 4, 2018
We had raised a complaint for the side by side refrigerator on 21st feb 2018. Compaint no: [protected] & [protected]
This is a side by side refrigerator bought in sep 2012 and has just completed 5 yrs
Post an engineer visit, it was determined that it was an internal leakage and that it has to go to the workshop. The same product had gone to the workshop earlier in 2015-16 and samsung had provided a stand-by fridge during that period. But this time, a stand-by fridge is being denied. A mail has been sent to the senior management desk and even that is not being helpful. 3 days after this was escalated, we get to talk to an engineer and he keeps down the receiver while still we were discussing it!!!
This is the quality of samsung service. They claim that over 3 lakh fridge is being sold in a month and a service center has no stand-by fridge for over 10 days now.. Shows the commitment for service. Is samsung expecting everybody to own multiple fridge so that it doesn't have to provide the service??
Finally we got an engineer from samsung head office assigned - pradeep kumar yadav. It has been more than 4 days since there has been to and fro happening but there has not been a closure to this issue till now. We need closure to this.
It is very distressing that an expensive fridge can just go kaput in 5 yrs and samsung is not doing anything to address it.
Complaint marked as Resolved Apr 5, 2018
[Mar 04, 2018] Samsung India customer support has been notified about the posted complaint.
Verified SupportSamsung India Customer Care's response, Mar 05, 2018
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Samsung India Electronics Pvt Ltd
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