[Resolved]  Samsung India — fridge stopped working and not getting any service

Address:Ernakulam, Kerala, 683108

I bought a fridge (Samsung) on 25-jun-2017, from nandilath gmart kochi.
It stopped working from last month. I had called samsum call center more that 20 times, from then. Registered complaints and got the sms on it. But till now i didn't get any reply from them on it and no service yet. Totally upset with them, i have cows so more use on fridge to store milk so i bought the big size one spending 50k. Now i have a big lose in my daily business of milk for last one month.

Very very bad service and even call center guy told kochi service center have many issues. If so they need to change not the consumer need to suffer.

I wish to have a full refund. Because i don't trust samsung further.

Bill date :25-jun-2017
Invoice:ekm7209
Product code:rt42m553es8
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Dec 13, 2018
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Nov 09, 2018
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
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