[Resolved] Samsung India — front loading washing machine

nityajacob

from New Delhi, Delhi

Address:

New Delhi, Delhi, 110019

I bought a front load washing machine. The person who came to install it did a shoddy job and left without fixing the mouse barrier. The next day the machine did not work and i called in a complaint. Since[protected] three engineers have visited and not resolved the issue. They say the part is not available. Now i have asked for a resolution immediately - refund or replacement. The samsung person says another engineer will visit on[protected] and say what can be done. Why do they take so long to solve a problem when they have no hesitation in taking money? Lousy service.

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Nov 11, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 10, 2017

Samsung India Customer Care's response Dear Sir,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd