[Resolved]  Samsung India — frustrated of samsung galaxy note 9 (512gb)

Address:

Chennai, Tamil Nadu, 600048

Hi Kamalesh K,

As discussed, I regret to inform you that, I am not at all interested to repair that mobile and taking back for the following reasons;

1) Mobile got problem within 1.5 months of purchased.

2) As per your mail the mobile main board replacement is not good as per my concern based on simple auto security patch updated in that mobile on 19-Dec-2018.

3) The mobile Samsung note 9 model has not checked and tested properly for security patches update and circulated in that markets for sales. Obviously we come to this conclusion as per the performance of

Model: Samsung Galaxy Note 9 (Ocean Blue, 512 GB)
Model Number: SM-960FZBHINS
Serial Number: RZ8KA0NBJ5M ([protected])
Date of Purchase: 26-Oct-2018
Date of Dead: 19-Dec-2018

4) There is no meaning in the Samsung brand name while available of so many other brands (local) in the markets.

5) Even though the problem is with security patch side but there won't be a replacement from your side and convince me to have a mobile board replacement with warranty extension. Who need your warranty extension although the main mobile board has been replaced?

6) As you said it’s a hard ware problem, But mobile got problem only when the Patch updating going on. So please check your Log details properly for the issue of software problem based on your security patch updating for this model. If log details could not been checked means how Samsung is done with other updates. There is no meaning of Software updating in Samsung brand then in the market.

7) As a high end customer, I Predominantly select this Model Samsung Galaxy Note 9 (Ocean Blue, 512 GB) for its high-end configuration will be suited in my day-today business activities and storage of data's with high speed restorations but Samsung is giving least consideration even for high end customer.

8) As you informed that based on your policy ready to give replacement warranty for board but it won’t apply for us, as this problem accrued because of your security patch non testing software updating only not by us or direct hardware issue. Please check your log.

So as a user I don't want a high-end mobile with main board replacement. I strongly wish to inform you that i need a New Mobile with full proper tested same brand mobile as replacement or revert back my full money with a letter that we couldn't satisfy this customer with Samsung brand.

Please note: On 19-Dec-2018, Samsung Galaxy note 9 (Ocean Blue, 512 GB), auto security patch update was done; and auto rebooted after android updating was happened, later my mobile has not even turning on however it had 58% battery charge. I kept all my officials and personal data in it. I am really frustrated, because of the mobile issue and all my daily activities also affected.

Based on your positive reply I come to a conclusion regarding this to issues to be closed with us or to be legally. As because of this mobile issue my business got loss of around INR 15 Lakhs who will bare this as because of all the data’s struck in the mobile also you are telling could not even retrieve it.

Thanks / Regards,
Rajeshkanna S

On Wednesday, December 26, 2018, 10:16:58 AM GMT+5:30, Kamlesh Kumar K wrote:
From: kamlesh.[protected]@partner.samsung.com
Sent: Wednesday, December 26, 2018, 10:16:58 AM
To: [protected]@yahoo.com
Subject: Communication from Samsung to Mr. Rajesh Kanna - [protected]

Dear Mr.RajeshKanna,

Greetings!

This is in regards to the complaint of your Samsung Mobile Phone with Model Number:- SM-N960FZBHINS, bearing serial number RZ8KA0NBJ5M.

It is our best endeavor to provide you with impeccable product experience at Samsung. Our products pass through rigorous quality checks which are globally recognized; therefore, Samsung products stand out as best as compared to other products in the same category.

Having said that, we always believe that our customers are the best judge and may help with improving our products. Therefore, we take every feedback with an assurance of improvement with every passing day.

The feedback shared by you regarding the product quality is appreciated. We assure you that we are doing our best to give you a perfect resolution for query and you will find no performance difference in your product post repair. Samsung repair process ensures equated performance of your product to your satisfaction.

We hope that you will appreciate the fact that we want to give you the best resolution; therefore, we request you to bear with our efforts to serve you better by allowing us to repair your unit.

We once again request you to give us an appointment so that we can depute our service engineer to carry out necessary repairs for satisfactory performance of your Mobile Phone.
In conclusion, based on our discussion we will not be able to cater your request for exchange of the above said product. Instead we would like to offer you 6 Months of extended warranty post quality repair.

We value your relationship with Samsung and assure you of our best services, always!

Thanks & Regards,
Kamalesh.K
Senior Executive - Customer Experience
Desk Phone:[protected] Extn 1639 (Mon - Fri, 08:30 AM - 05:30 PM)