Samsung India — fwd: re: replacement of manufacturing defect of my mobile I.e. samsung-a30

Dear Sir /Mam,

I Mr Partha Sarathi Mishra, S/o- Mr Prahallad Mishra serve you this Notice that I had purchased a Mobile Phone of brand and model of Samsung A30 vide their Retail invoice bearing no. PD/63/19-20 dated: 3rd April 2019 for Rs. 16990/-. That I choose the Samsung because it is a renounced brand and having a good reputation in the Mobile World. That i used only three months but thereafter it is not working and since then I was running from pillar to post to repair/exchange my set. The phone was dead every time, as such mother board was exchanged by your good company. Then touch paid & finger print sensor not working & it was locked automatically . I appraises the details facts to the concerned dealer and who assured me to repair the set but finally he harassed me by saying that it is a manufacturing defect. It is not expected from your authorized dealer who without solve the issue send me to contact your local Samsung Care. I being a benevolent consumer immediately visited to Samsung Care situated at Sahid Nagar Bhubaneswar.

But they also not entertain my grievance. Then I ran to dealer of Samsung Care several times for exchange of my mobile but my all attempts became vain. The attitude of the both the parities is deficiency of service and illegal trade practice.

That my mobile is now under warranty coverage and the said defect is also a Manufacturing defect. As per the Consumer Law it is mandatory that any manufacturing defect within the warranty period is replaceable. That Samsung being esteem International Brand and having good reputation in cellular market, i could not expect this type negligence and deficiency of service from your dealer and Samsung Care.

That being a corporate employee, mobile is my basic need but after purchasing mobile from a esteem brand i suffered huge financial loss and mental agony which is unlawful and illegal trade practice.

Under the circumstances I would request you kindly exchange my mobile Samsung A30 for avoiding any litigation, failing which I will be bound to take further necessary action under the provisions of the Consumer Protection Act 1986, in the competent court of law at your risk and cost. This is without prejudice to all other legal rights and remedies available to me.

Mobile Details

Samsung A30
IMIE no[protected]

With Regards
Partha Sarathi Mishra
Cell- [protected]